Privacy Policy
AI Sales Helper Chat — Shopify App
Last Updated: October 27, 2025
This Privacy Policy describes how the AI Sales Helper Chat app ("we", "us", or "our") collects, uses, and protects your information when you use our Shopify application.
Information We Collect
We collect only the minimum necessary information required to provide and improve our AI-powered customer service:
- Store Information: Your Shopify store domain, name, and basic settings
- Product Data: Product information from your store to provide accurate AI assistance
- Chat History: Customer conversations to improve AI responses and provide support
- Configuration Data: Your AI model preferences, chat design settings, and app configuration
- Usage Analytics: Anonymous usage statistics to improve app performance
How We Use Your Information
- To provide AI-powered customer support and product recommendations
- To process and respond to customer inquiries using artificial intelligence
- To maintain and improve the AI Sales Helper Chat app functionality
- To communicate with you regarding support, updates, or important changes
- To analyze usage patterns and enhance AI model performance
AI and Data Processing
Important: Our AI system processes customer conversations and product data to provide intelligent responses. This data is used solely for improving customer service and is not shared with third parties.
- Customer conversations are processed by AI models to generate helpful responses
- Product information is analyzed to provide accurate recommendations
- Chat history is stored securely and used to improve AI accuracy over time
- All AI processing complies with Shopify's data protection requirements
Data Sharing and Disclosure
- We do not sell, trade, or rent your information to third parties
- We may share information only as required by law or to comply with legal obligations
- AI model providers may process data for service delivery, but under strict confidentiality agreements
- We may share aggregated, anonymized data for research and improvement purposes
Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit and at rest
- Access to your data is restricted to authorized personnel only
- Regular security audits and updates are performed
- We comply with Shopify's security requirements and best practices
Note: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
- You may request access, correction, or deletion of your data at any time
- You can uninstall the app at any time to stop data collection
- You have the right to export your chat history and configuration data
- You can contact us to modify or delete specific customer conversations
Third-Party Services
Our app integrates with the following services:
- OpenAI/GPT Models: For AI-powered customer responses (subject to OpenAI's privacy policy)
- Shopify API: For accessing your store data (subject to Shopify's terms)
Contact & Support
If you have any questions about this Privacy Policy or need support, please contact us:
- Email: alexandr.nuzhniy@gmail.com
- Website: appcode.online